Frequently Asked Questions
Answers to the most common questions about wholesale shopping with Orfeonegro.




General
Who is Orfeonegro?
Orfeonegro is a wholesale women's clothing manufacturer and wholesaler operating in Merter, Istanbul since 2007. We sell to boutiques, stores and online sellers in packs of 5 pieces.
Do you manufacture your own products?
Yes. Most of our products are made in our own production in Türkiye.
What products do you sell?
Oversize and linen shirts, embroidered and stone-embellished kimonos, jackets, vests, tailored trousers, skirts and two-piece sets.
How often do new models arrive?
New models are added every week.
Can I visit your store?
Yes. Our address: Çam Sokak No:26 A/B, Merter, Güngören / Istanbul. Opening hours: Monday–Friday 08:30–19:00, Saturday 08:30–14:00.
Ordering
What is the minimum order?
There is no minimum order amount. You can order even a single pack (5 pieces of the same model in the same colour).
Can I choose the sizes?
No. Each pack is shipped with the size assortment stated on the product page (for example 2S-2M-1L or standard).
How can I see the prices?
Simply register for free and enter the code sent to your e-mail. Wholesale prices are shown immediately.
Do you offer private label production with my own brand?
Yes, we produce under your own brand. Label changes may incur an extra charge. Write to us on WhatsApp for details.
Orders within Türkiye
How can I pay?
For orders within Türkiye, payment is made by credit card on our website. Payments are secured by PayTR. Depending on the amount, up to 4 interest-free instalments are available.
What are the shipping cost and time?
Shipping within Türkiye is currently free. Orders placed by 16:00 are handed over to Aras Kargo the same day.
International Orders
Do you ship abroad?
Yes. We hand over the products in Istanbul to the cargo or logistics company you work with, and they deliver them to your country.
How do I order and pay from abroad?
You can place your order on WhatsApp in Turkish, English, Arabic or Russian. You can pay us by bank transfer or pay the cargo company you work with; when we hand the products over to that company, we receive the payment from them. We issue your invoice.
Which cargo companies do you work with?
Companies often used by our customers include: Danış Kargo, Atlas Kargo, Rimel Kargo, Karanfil Kargo, Eda Dış Ticaret, Reemas Kargo, Cevahir Tekstil, Cevahir Dış Ticaret, Kuzey Grup, Marandi Lojistik, Everest Kargo, Hijran Dış Ticaret, El Bilal Kargo, Fenomens Lojistik, Tara Tekstil, Al Aghbar, Al-Mir Kargo, Pegas Kargo, Elzem Global Lojistik, Alltrade Express, Özdoğru Lojistik, Nurtaş Kargo, Global Lojistik and Trustway Lojistik. We can also work with companies not on this list.
Returns and Invoices
Do you accept returns or exchanges?
Returns and exchanges are not possible in wholesale. Defective items caused by us are accepted; they must be reported to us within 3 days of delivery. After reporting, you can bring the item back at a time that suits you.
Do you issue invoices?
Yes. All domestic and international orders are invoiced.
Didn't find your answer?
Write to us on WhatsApp; we reply in Turkish, English, Arabic and Russian.
Write on WhatsApp
